Complaints

Complaints

We strive to be the best in our field, therefore we take into account the opinion of every customer. Please share your opinion about our clinic. We are happy to receive your comments and compliments. In the unlikely event that you are not satisfied with our treatment, please let us know. You can contact your dentist in writing or come to discuss your situation. But if you feel that a third party is needed to resolve the conflict, you can file a complaint with KNMT, the professional association to which this practice belongs. An independent professional will mediate between you and your dentist free of charge to reach a solution.

Dispute

If the conflict cannot be resolved even with the help of an independent mediator, you can appeal to the Oral Care Disputes Committee. The appeal costs 75 euros. Your question will be examined and decided by a committee of five experts. If the committee considers your complaint well-founded, it may award compensation. For more information about oral and dental care, go to Allesoverhetgebit.nl. This contains independent information from the professional organization KNMT.