General terms and conditions

Appointments

We are unfortunately forced to charge for a consultation if you do not cancel 24 hours before the scheduled appointment. So if you can't make it and need to reschedule, please tell us in time.

We never share your personal data with third parties unless it is necessary to provide the service used, for example, referral to a specialist, or if we are legally obliged to share it.

Payment conditions

Why do I receive a bill from Infomedics? You will receive your bill through Infomedics. In our practice we like to give you all the attention and good care. Therefore we work together with Infomedics for sending and collecting our bills. This means for you that you receive a bill for the care from Infomedics.

Reimbursement from your health insurance company.

If your health insurer reimburses part of your bill, this is clearly stated on the bill from Infomedics. What remains you pay to Infomedics. Do you have a question about the amount of reimbursement on your bill? Please contact your health insurer directly! Is there no reimbursement on the bill? Then pay everything to Infomedics and check whether you can still submit the bill to your health insurer.

Arrange it online!

On the Infomedics website , www.infomedics.nl, you can arrange many things around the payment of your bill quickly and easily, for example :

Check the status of your payment:

Go to www.infomedics.nl . You will find the account checker directly at the top of the web page. Enter the payment reference, numerical string, that appears on the account and check whether your account has been paid. If this is not the case you can pay directly via IDEAL.

Make payment arrangements:

Infomedics uses a payment term of 30 days. If you don't succeed in paying on time, you can request a FREE postponement of payment. It is also possible to make a payment arrangement for a fee.

Online you will also find more information about the Infomedics Payment Plan.

View frequently asked questions:

If you have a question, you can usually find the answer under frequently asked questions. If not, please contact the Service desk of Infomedics.

So do you still have a question? Call the Service desk of Infomedics.

Telephone number 036 - 20 31 900 , from Monday till Friday daily from 09.00 till 17.00 hrs.

What happens to your data?

To be able to process invoices quickly and correctly, we share your data with Infomedics. Infomedics is committed to maximize the security of your data, of course they comply with all applicable laws and regulations around privacy protection.

Information on how Infomedics handles the protection of privacy-sensitive information can be found at www.infomedics.nl.

Payment terms - Infomedics:

Commissioned by us, Infomedics sends and collects bills for the care you have received. Infomedics of course complies with all (privacy) laws and regulations, both the rules that apply to us as a healthcare provider and the rules that apply to Infomedics.

What are the main payment terms of your account from Infomedics?

Infomedics may, if possible, declare your bill to your health insurance company. You will always see any reimbursement on your bill. Infomedics expects you to pay the bill BEFORE the due date as stated on the bill. If you have not paid the bill before the due date, you will be in default without any further notice being required. Because you may have forgotten, you will receive a reminder asking you to pay the bill within 15 days after you receive it.

If payment is not made within this specified date, Infomedics will charge interest and collection costs. Infomedics may deduct your payment first from the collection costs, then from the interest charged and finally from the original amount of your account .

Please note that if you file a complaint or register with another healthcare provider, your bill will still need to be paid eventually. This cannot suspend your payment obligation.

We are a member of the KNMT:

The KNMT is the professional organization for dentists, orthodontists and dental surgeons in the Netherlands. They work to ensure optimal conditions for over 10000 members to do their work and they want the best oral care for their customers.

The KNMT has a complaints procedure on its site, here is the link with an explanation for you.

https://www.knmt.nl/voor-patienten/ontevreden-over-je-tandarts-dit-kun-je-doen

However, it is best to consult us directly if you are not satisfied, together we can find a solution with the help of a good conversation. So let us know if something is wrong, we strive for an excellent relationship with our customers.

Warranty

It may sound strange to you but we also want to be responsible for our work and therefore you may expect a guarantee. We always strive for perfection to deliver our work according to the highest standards. Yet there may be something you are not completely satisfied with, please contact us directly and we will fix it so you are satisfied with the final result and leave the practice with a smile.

Complaints about the work performed should be reported by the care consumer to our practice within 30 days of discovery, at the latest within 3 months of completion of the work.

However, this does not suspend payment obligations.

The complaint will be handled by our practice in accordance with the complaints procedure of the Royal Dutch Society for the advancement of Dentistry.

If the complaint is justified, and can be repaired, our practice will repair the work as previously agreed.

Liability

Rights to compensation due to liability lapse one year after the damage-causing event occurred.

Straight

All agreements are subject to Dutch law.

From now on, the Dutch Healthcare Authority (NZa) will check during supervisory examinations whether providers in oral care provide their patients with a quotation if the treatment costs more than 250 euros.
The NZa, the Consumers' Association, the Netherlands Patients' Federation and the professional organizations in oral care, including the KNMT, have already been working together for some time to inform providers and patients about the obligation to quote. Now the NZa will also be checking whether practices are complying with it.

Poster for waiting room or on website
Previously, an information poster was developed for use in the waiting room or on the practice's website, among other things. This will help to avoid surprises for patients when it comes to dental treatments.

Providing a cost report is always advisable
If the costs are less than 250 euros, it is also advisable to provide a cost overview, even if the patient does not ask for one. If he does, you must provide an estimate anyway before the treatment starts.